Customer Service Representative

Company: City of Provo, UT
Location: Provo
Posted on: April 3, 2025

Job Description:

Position Title:

Customer Service Representative

Job Posting Closing Date:

03/31

Provo City is looking for a full time Customer Service Representative to support the City's utility billing and inbound call system. Civic-minded individuals interested in supporting the services provided to the residents of Provo City are strongly encouraged to apply.

Job Details

What is the compensation?

Pay Rate: (G22) $20.44 - $28.18 per hour

Provo City offers generous employer-paid health insurance; retirement and pension plans, including 401k and 401k matching; paid leaves, including vacation, sick, holidays, bereavement, and parental leaves; educational assistance; competitive pay; and regular review of compensation practices to remain competitive with the market. Employees also receive great perks: free use of the Provo Recreation Center and Peaks Ice Arena, a Provo Library card, 50% off green fees at Timpanogos Golf Course, a 4/10 work schedule, and others. For more information about benefits click here.

What are the main duties? (click here for the full classification specification)

* Interact with customers in person, over the phone, by mail, or by utilizing other electronic communications to respond to customer questions and concerns about utility services and/or general City information.


* Route inquiries to appropriate staff.


* Review service applications.


* Enter or edit customer account information.


* Schedule service connects and disconnects and initiate work orders.


* Collect payments including handling cash or processing checks and electronic payments.


* Initiate processing of refunds and issue same.


* Take fingerprints of customers.


* Document approved special exceptions.


* Monitor accounts for theft or abuse.


* Prepare various month-end reports for supervisor.


* Maintain various performance statistics.


* Perform filing and clerical functions.


* May perform basic business licensing functions as needed.


* Assist other Customer Service coworkers, coordinate with other departments, and perform related duties as required.



What are the minimum requirements?

* High School Diploma or equivalent (GED).


* Two years of general experience in customer service, accounting, bookkeeping, cashiering, or related field.


* OR an equivalent combination of job-related education and experience [substituting each one year of post-secondary education/training for six months of experience].


* Some positions may require a minimum typing and/or 10-key speed.


* Spanish speaking skills desirable.



What is the selection process?

Applications will be reviewed in the order they are submitted, with the first screening being held on April 1, 2025. Applicants must meet the minimum qualifications listed above to be eligible for consideration.

If selected for hire, candidate will be required to successfully pass a drug screen and criminal background check. Non-disclosure may result in dismissal. Applicants with unsatisfactory drug screen results will be ineligible for appointment or application to any Provo City position for a minimum period of six (6) months.

Why Provo City?

Provo City has a vision for continued prosperity based on citizen priorities. To deliver on those priorities, the Administration developed a brand promise to establish the high standards of our community identifies as the Provo Pillars: Welcoming, Safe and Sound, Economically Vibrant, and Forward Looking, together we are building a strong foundation for a community that is honored both nationally and locally. Provo is consistently recognized nationally for its outstanding quality of life, well-being, and as a beautiful place to live. Visit provo.gov to learn more!

Provo City is an equal employment opportunity employer. Opportunities are always available, so apply today to be a part of Provo's team!

Full Time/Part Time:

Full time

Position Type:

Regular

Scheduled Hours:

40

Keywords: City of Provo, UT, Provo , Customer Service Representative, Sales , Provo, Utah