ProvoRecruiter Since 2001
the smart solution for Provo jobs

Principal Customer Experience Analyst

Company: VirtualVocations
Location: Salt Lake City
Posted on: October 16, 2024

Job Description:

A company is looking for a Principal Customer Experience Analyst to enhance customer support experiences and drive improvements in self-service tools.



Key Responsibilities

Plan and prioritize enhancements across customer-facing support platforms
Update and improve content for support websites and chat experiences
Analyze data to identify trends and ensure alignment with business objectives


Required Qualifications

Strong business and technical knowledge of support platforms, with Zendesk experience preferred
Understanding of customer personas specific to the Intralinks business
Ability to connect customer needs with support tools to enhance competitive differentiation
Capacity to work independently and manage multiple priorities effectively
Willingness to explore innovative approaches and modern technologies

Keywords: VirtualVocations, Provo , Principal Customer Experience Analyst, Professions , Salt Lake City, Utah

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Utah jobs by following @recnetUT on Twitter!

Provo RSS job feeds