CUSTOMER EXPERIENCE ASSOCIATE
Company: VASA Fitness
Location: Salt Lake City
Posted on: November 4, 2024
Job Description:
POSITION DESCRIPTIONPOSITION TITLE: Member Experience Specialist
(MES)FLSA STATUS: HourlyCOMPENSATION: Base rate of $ per hour, plus
$2 - $4 commission eligibility for memberships and personal
training sales! -JOIN OUR TEAM -At VASA Fitness, we want to create
an uplifting experience for everyone by offering inclusive,
accessible, and on-trend fitness. The foundation of our brand is
rooted in a culture centered on unity, passion, love, integrity,
fun, and trust. Because our culture is alive--embodied by members
and team members alike--VASA is a place where lives are changed
because of authentic connections made within our supportive
community.Our people BELIEVE in our brand, are HARD WORKING, have
HIGH STANDARDS, and GIVE ENERGY to others.BENEFITSWe offer a
competitive, all-encompassing benefits package which includes
healthcare benefits for employees who work 20+ hours per week. All
employees receive two complimentary gym memberships--one for
themselves and another to give away--plus 401k options.
30+ hours per week employees: Paid
Time Off (hourly), Health, Dental, Vision Benefits and Paid
Parental Leave (in addition to above)40 hours per week employees:
Flexible Vacation Plan (salary) & Paid Holidays (in addition to
above)Come join VASA Fitness and work with a passionate, fun, and
united team!We are proud to be a 'Great Place to Work' certified
company!PURPOSEThe Member Experience Specialist is responsible for
delivering a fun and meaningful experience to our members and
guests every visit. This includes greeting our members in a
friendly manner, creating personal connections with them, ensuring
problems are reported in a timely manner, organizing equipment, and
keeping the club sparkling clean. This is accomplished through the
execution of our operational standards. The MES team is responsible
for creating a great first impression of VASA Fitness, selling
memberships, driving upgrades, and touring guests and members
around the gym.DELIVERABLES
Demonstrates a genuine, kind attitude
when interacting with Guests and Members. Greets guests and members
with a smile, eye contact, and courteous tone. Ability to
anticipate guest and member needs and respond accordingly by
providing clear direction, accurate information, and support
through our tools and technology. Be familiar with our membership
plans, pricing, amenities, add-on options, and class formats.
Provide club tours following the Guest to Member Journey, sell
memberships, help members upgrade, book personal training
consultations (PTC), and sign members up for personal training.
Consistently find ways to improve the Guest and Member experience
by sharing member feedback with leadership and collaborate with
their team to implement ideas.Execute daily responsibilities to
VASA's high standards, which is done by following guest and member
check-in processes and procedures, completing daily cleaning and
hourly club walks, restocking merchandise, and processing REVIVE
sales.
Keywords: VASA Fitness, Provo , CUSTOMER EXPERIENCE ASSOCIATE, Other , Salt Lake City, Utah
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