Help Desk System Admin II
Company: Disability Solutions
Location: Roy
Posted on: October 19, 2024
Job Description:
Job Description About BAE SystemsRecognized annually as a Top
Workplace in Utah consecutively since 2018, employees at BAE
Systems enjoy an exceptional work culture, employment stability,
growth opportunities, and job satisfaction knowing they are helping
to protect the country through the development of the most
technological advancements in our nation's history. Our work
culture thrives on hard work, innovation, diversity, equity, and
inclusion.About This JobAir and Space Force Solutions, a business
unit within BAE Systems, has an opening at our Hill Air Force Base,
Utah location for a Helpdesk System Admin I. The selected candidate
will join our Information Services team and have an important role
in supporting our mission of Strategic Deterrence through continual
improvement and innovation. The position will have the following
duties and responsibilities:
- Resolve technical problems in a call center/help desk
environment
- Work with internal and external users and organizations to
support customer user-level requirements, including resolving
end-user support requests, and researching and deploying advanced
technologies
- Resolve access requests for user accounts and other desktop
support functions
- Where possible, use automated tools and scripts to improve
efficiency and accuracy
- Provide technical assistance, training and system documentation
for users to promote efficient operation of applications
- Perform other duties as assignedWhat's In It For You
- Competitive wages
- Medical
- Dental
- 401k
- Paid time off
- Work/life balance
- Career development
- Tuition reimbursement
- Mentorship opportunities
- Rewards & recognitionWork LocationHill Air Force Base,
UtahTravelUS Citizenship RequiredPursuant to a government contract,
this specific position requires US citizenshipClearance
RequirementThis position requires an active final Secret clearance
upon hire date. The applicant must be able to obtain and maintain a
Top Secret clearance. An active Top Secret clearance is
preferred.Certification RequirementThe applicant must meet DoD
8570.01-M IAM Level II or higher certification requirements on hire
date.#asfs #sitcsRequired Education, Experience, & Skills Required
degree and years of relevant experience for this position are as
follows:
- High School Diploma with 4+ years of relevant experience
- BS/BA Degree and 0 years of relevant experience
- MS/MA Degree and 0 years of relevant experienceUS Citizenship
RequiredPursuant to a government contract, this specific position
requires US citizenship.Clearance RequirementThe applicant must be
able to obtain and maintain a Secret clearance. An active Secret
clearance before hired is preferred.Certification RequirementThe
applicant must meet DoD 8570.01-M IAM Level II or higher
certification requirements on hire date.Preferred Education,
Experience, & Skills Certification Requirement If not already DoD
8570 IAM Level I compliant, the applicant must receive CompTIA
Security+ or other DoD 8570 - IAM Level I certification within six
months of employment.
- Bachelor's degree in a technical field
- Experience with Atlassian Jira and Confluence
- Experience supporting a DoD customer
- Experience working on a Service Desk or Help Desk team, with
demonstrated excellence in customer servicePay InformationFull-Time
Salary Range: $61830 - $105120Please note: This range is based on
our market pay structures. However, individual salaries are
determined by a variety of factors including, but not limited to:
business considerations, local market conditions, and internal
equity, as well as candidate qualifications, such as skills,
education, and experience. Employee Benefits: At BAE Systems, we
support our employees in all aspects of their life, including their
health and financial well-being. Regular employees scheduled to
work 20+ hours per week are offered: health, dental, and vision
insurance; health savings accounts; a 401(k) savings plan;
disability coverage; and life and accident insurance. We also have
an employee assistance program, a legal plan, and other perks
including discounts on things like home, auto, and pet insurance.
Our leave programs include paid time off, paid holidays, as well as
other types of leave, including paid parental, military,
bereavement, and any applicable federal and state sick leave.
Employees may participate in the company recognition program to
receive monetary or non-monetary recognition awards. Other
incentives may be available based on position level and/or job
specifics.About BAE Systems Intelligence & Security BAE Systems,
Inc. is the U.S. subsidiary of BAE Systems plc, an international
defense, aerospace and security company which delivers a full range
of products and services for air, land and naval forces, as well as
advanced electronics, security, information technology solutions
and customer support services. Improving the future and protecting
lives is an ambitious mission, but it's what we do at BAE Systems.
Working here means using your passion and ingenuity where it counts
- defending national security with breakthrough technology,
superior products, and intelligence solutions. As you develop the
latest technology and defend national security, you will
continually hone your skills on a team-making a big impact on a
global scale. At BAE Systems, you'll find a rewarding career that
truly makes a difference.Intelligence & Security (I&S), based
in McLean, Virginia, designs and delivers advanced defense,
intelligence, and security solutions that support the important
missions of our customers. Our pride and dedication shows in
everything we do-from intelligence analysis, cyber operations and
IT expertise to systems development, systems integration, and
operations and maintenance services. Knowing that our work enables
the U.S. military and government to recognize, manage and defeat
threats inspires us to push ourselves and our technologies to new
levels. Our Commitment to Diversity, Equity, and Inclusion:At BAE
Systems, we work hard every day to nurture an inclusive culture
where employees are valued and feel like they belong. We are
conscious of the need for all employees to see themselves reflected
at every level of the company and know that in order to unlock the
full potential of our workforce, everyone must feel confident being
their best, most sincere self and be equipped to thrive. We provide
impactful professional development experiences to our employees and
invest in social impact partnerships to uplift communities and
drive purposeful change. Here you will find significant
opportunities to do meaningful work in an environment intentionally
designed to be one where you will learn, grow and belong.
Keywords: Disability Solutions, Provo , Help Desk System Admin II, Other , Roy, Utah
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